Frequently Asked Questions

Everything you need to know about bringing luxury home.

How much does white glove delivery cost?

Our premium white glove delivery is a flat-rate service based on your location. It includes room-of-choice placement, full assembly, and removal of all packaging materials to ensure a seamless setup.

What is your return policy for furniture?

We offer a 15-day return window for most furniture items. Please note that custom-made or 'Special Order' pieces are final sale and cannot be returned or exchanged.

Can I request fabric swatches before I buy?

Yes, we encourage ordering swatches to ensure the color and texture are perfect for your space. You can request up to five complimentary fabric samples through our website's product pages.

How long will it take for my order to arrive?

In-stock items typically ship within 5-10 business days. Custom upholstery and special orders generally have a lead time of 8-14 weeks depending on the manufacturer and fabric availability.

Do you offer interior design services?

Absolutely. Our expert design consultants are available for in-store or virtual appointments to help you with space planning, color coordination, and furniture selection.

What happens if my item arrives damaged?

Please inspect your delivery immediately. If you notice any damage, document it on the delivery receipt and contact our customer service team within 24 hours so we can arrange a repair or replacement.